Last Updated: July 13, 2025

These Terms and Conditions (“Terms”) govern your use of the services provided by DuskMind LTD (“DuskMind,” “we,” “us,” or “our”), a company registered in England and Wales under company number [Insert Company Number], with its registered office at [Insert Registered Address]. We provide AI automation services, including AI smart websites, chatbots, and AI voice receptionist services (collectively, the “Services”) through our website www.duskmind.co.uk (the “Website”). By accessing or using our Services, you (“you,” “your,” or the “Client”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1 Definitions

• Client: The individual or entity subscribing to or using the Services provided by DuskMind LTD. 

• Services: AI automation solutions, including but not limited to AI smart websites, chatbots, and AI voice receptionist services, offered on a subscription basis. 

• Subscription: The recurring monthly payment plan for accessing the Services. • Website: The DuskMind LTD website located at www.duskmind.co.uk. 

• Content: Any data, information, or material provided by the Client for use in connection with the Services.

2 Eligibility

2.1 Requirements 

To use our Services, you must: 

• Be at least 18 years old or, if representing a business, have the authority to bind that business to these Terms. 

• Provide accurate and complete information during the registration or subscription process. 

• Comply with all applicable laws and regulations in the United Kingdom and your jurisdiction. 

2.2 Right to Refuse 

DuskMind LTD reserves the right to refuse service to anyone for any reason at any time, subject to applicable law.

3 Subscription and Payment 

3.1 Subscription Plan 

• Our Services are offered on a monthly subscription basis. Details of the subscription plans, including features and pricing, are available on our Website. 

• You agree to pay the subscription fees as outlined on the Website at the time of subscription. 

3.2 Payment 

• Subscription fees are billed monthly in advance and are non-refundable, except as provided in these Terms. 

• Payments must be made via the payment methods accepted on our Website, such as credit/debit cards or other approved methods. 

• All payments are processed in British Pounds (GBP) unless otherwise stated. 

• You are responsible for providing valid payment information and keeping it up to date. 

3.3 Automatic Renewal 

• Your subscription will automatically renew each month unless you cancel it in accordance with Section 4. 

• You authorize us to charge the applicable subscription fees to your designated payment method for each renewal period. 

3.4 Price Changes 

• We may adjust subscription fees at any time. We will notify you at least 30 days in advance of any price increase via email to [email protected] or through your account on the Website. 

• Continued use of the Services after a price change takes effect constitutes your agreement to the new fees. 

3.5 Late Payments 

• If payment is not received by the due date, we may suspend or terminate your access to the Services without notice. 

• We reserve the right to charge interest on overdue amounts at a rate of 4% above the Bank of England base rate, calculated daily.

4 Cancellation and Termination

4.1 Cancellation by You 

• You may cancel your subscription at any time by contacting us at [email protected] or through the account management section of our Website. 

• Cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent months. 

• No refunds will be issued for the unused portion of the current billing cycle. 

4.2 Termination by DuskMind 

• We may suspend or terminate your access to the Services immediately if you breach these Terms, fail to make payment, or engage in conduct that we deem harmful to our business or other users. 

• We may also terminate your subscription with 30 days notice for any reason. 

4.3 Effect of Termination 

• Upon termination, your access to the Services will cease, and we may delete any Content associated with your account, subject to applicable law. 

• Any outstanding fees remain payable, and no refunds will be issued for terminated subscriptions.

5 Use of Services

5.1 Permitted Use 

• You may use the Services solely for lawful purposes and in accordance with these Terms. 

• You are responsible for ensuring that your use of the Services complies with all applicable laws, including data protection and privacy laws. 

5.2 Prohibited Use 

You may not use the Services to: 

• Engage in illegal, fraudulent, or harmful activities. 

• Transmit malicious code, viruses, or other harmful software. 

• Attempt to gain unauthorized access to our systems or networks. 

• Reverse engineer, decompile, or otherwise attempt to derive the source code of our Services. 

• Use the Services in a way that infringes on the intellectual property rights of Dusk Mind or third parties. 

5.3 Client Content 

• You retain ownership of any Content you provide to us for use with the Services. 

• By providing Content, you grant DuskMind a worldwide, non-exclusive, royalty-free license to use, store, and process the Content as necessary to provide the Services. 

• You represent and warrant that you have all necessary rights to provide the Content and that it does not violate any laws or third-party rights.

6 Intellectual Property

6.1 DuskMinds Intellectual Property 

• All intellectual property rights in the Services, Website, and related materials (in cluding software, designs, and trademarks) are owned by or licensed to DuskMind LTD. 

• You are granted a limited, non-exclusive, non-transferable license to use the Services for your personal or business use during the term of your subscription. 

6.2 Restrictions 

• You may not copy, modify, distribute, sell, or lease any part of the Services or Website without our prior written consent. 

• You may not use our trademarks, logos, or branding without permission.

7 Data Protection

7.1 Compliance with Laws 

• DuskMind complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

• Our Privacy Policy, available at www.duskmind.co.uk/privacy, explains how we collect, use, and protect your personal data. 

7.2 Client Responsibilities 

• You are responsible for ensuring that any personal data you provide to us complies with applicable data protection laws. 

• You must obtain all necessary consents from individuals whose personal data is processed through the Services.

8 Limitation of Liability

8.1 General 

• To the fullest extent permitted by law, DuskMind LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services. 

• Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you for the Services in the 12 months preceding the claim.

8.2 Service Availability 

• We strive to ensure the Services are available at all times but do not guarantee uninterrupted or error-free access. 

• We are not liable for any loss or damage resulting from downtime, technical issues, or interruptions beyond our reasonable control. 

8.3 Third-Party Services 

• The Services may integrate with third-party platforms or tools. We are not respon sible for the performance, availability, or terms of use of such third-party services.

9 Indemnity

You agree to indemnify and hold harmless DuskMind LTD, its officers, directors, em ployees, and agents from any claims, losses, or damages (including reasonable legal fees) arising from your breach of these Terms, your use of the Services, or your violation of any law or third-party rights.

10 Force Majeure

DuskMind LTD shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

11 Governing Law and Jurisdiction

• These Terms are governed by and construed in accordance with the laws of England and Wales. 

• Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12 Amendments to Terms

• We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. 

• We will notify you of any material changes via email to [email protected] or through the Website. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

13 Miscellaneous

13.1 Entire Agreement 

These Terms, together with our Privacy Policy and any other agreements expressly refer enced herein, constitute the entire agreement between you and DuskMind LTD regarding the Services. 

13.2 Assignment 

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a third party in connection with a merger, acquisition, or sale of assets. 

13.3 Severability 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 

13.4 Waiver 

No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties.

14 Contact Us

If you have any questions, concerns, or complaints about these Terms or our Services, please contact us at: 

DuskMind LTD 

Email: [email protected] 

Website: www.duskmind.co.uk 

Address: [Insert Registered Address] 

We aim to respond to all inquiries within 5 business days. 

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.