Last Updated: July 2025

At DUSKMIND (“we”, “us”, or “our”), we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

We are an AI automation and digital solutions agency based in the United Kingdom, providing services such as AI automation tools, chatbot development, website creation, lead generation systems, and business analytics.

Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, business name.

Website Usage Data: IP address, browser type, pages visited, and other analytical data via cookies.

Client Data: Project details, login credentials (where applicable), and communications.

Marketing Preferences: Opt-in/opt-out choices and interaction with our marketing emails.

How We Use Your Information

We use your personal data to:

Provide and manage our services.

Communicate with you regarding inquiries or projects.

Personalise and improve user experience on our website.

Send relevant marketing and promotional materials (only if you have opted in).

Comply with legal obligations.

Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: When you have given us permission to process your data.

Contract: To fulfil a contract or provide a quote.

Legal Obligation: To comply with the law.

Legitimate Interest: To operate and improve our services in ways that do not override your rights.

How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers for:

Hosting and maintaining our website

Email communication and CRM services

Analytics and reporting

Payment processing (if applicable)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

Cookies and Tracking

Our website uses cookies to enhance user experience, gather analytics, and provide targeted advertising. You can manage or disable cookies through your browser settings.

For more details, please refer to our [Cookie Policy].

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request deletion of your data

Restrict or object to data processing

Data portability

Withdraw consent at any time

To exercise these rights, please contact us at: [email protected]

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

International Data Transfers

While we are based in the UK, some of our service providers may process data outside the UK or EEA. In such cases, we ensure that adequate safeguards are in place (such as Standard Contractual Clauses).

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

DUSKMIND LTD
Email: [email protected]